All paid treatment courses that are booked and then not attended will be treated as a non arrival therefore will be deducted from your course. All courses must be completed within 6 months of commencing or will be lost. Courses cannot be exchanged for any other treatment OR refunded.
Gift Vouchers And Packages
Vouchers and Packages cannot be replaced if lost or stolen and cannot be refunded in part or full once purchased. All vouchers are valid for 6 months from purchase only. Change will not be given. Not transferable to another persons name. Vouchers redeemed on booking will be used as a non-refundable deposit and cannot be refunded due to cancellation policy or non-arrival.
In the event of non-arrival the full cost of your treatment will be charged. Deposits or gift vouchers will not be returned.
Please note that if you cancel or rearrange your treatment with less than 24 hours notice you will be charged 50% of the total treatment cost of your booking.
This is company policy and non negotiable.
IN THE EVENT OF PACKAGE APPOINTMENTS ALL CLIENTS MUST GIVE 1 WEEKS NOTICE TO CANCEL/REARRANGE OR ALL DEPOSITS WILL BE LOST
As a courtesy to all clients and for your comfort we ask that small children and babies do not accompany you into the Treatment Rooms whilst having treatments. Minors can have certain suitable treatments but must be accompanied by a consenting parent/guardian and will be asked to give written consent.
We would like to point out that all mobile phones must be turned off or in silent mode whilst in treatment as vibration and ring tones detract from the relaxing environment. Please also refrain from answering calls whilst in treatment except in case of emergencies.
The Treatment Rooms cannot be held responsible for any loss or damages to any jewellery or valuables so please keep to bare essentials wherever possible.
The therapist reserves the right to terminate the treatment if he/she feels the client’s behaviour is unacceptable or inappropriate.
Please note all treatments performed by management are not subject to discounts and incur a charge.